Some things that can be ruled out are local problems with the installation, the user is having this issue on all 25 servers and 250+ other users do not have any issue, to make it even more challenging we had her try to use Skype on a laptop, same issue! We compared the AD account+attributes with some of her colleagues and we do not see any difference (exept she has a SIDhistory object), also we cleared the appsense profile and all redirected + cached folder making this a fresh logged on user. 24308, time stamp: 0x5be85cc7įaulting application start time: 0x01d4cf4f310f4f80įaulting application path: C:,Program Files (x86),Microsoft Office,root,Office16,lync.exeįaulting module path: C:,windows,SysWOW64,ntdll.dll 2193, time stamp: 0x59b28539įaulting module name: ntdll.dll, version. and that is it, in the event log the following is seen.įaulting application name: lync.exe, version. Now, I am not able to reinstall Skype for Business simply because I have Office 2013 Home and Business running on my machine. When I upgraded from Windows 8.1 to Windows 10, I did a clean install and that meant I had to reinstall Office. The problem is when the client is launched, the splash screen appears. I have a full version of Office Home and Business 2013 on my PC and I have a Skype account from my company. The user can use Outlook locally and connect to OWA + use the Skype online, Office2016 is connected to the account. The environment is Server2008R2,Citrix Xenapp 6.5,appsense based using thin clients, Office365 uses OKTA as authenticator, the user profile is mandatory (spoofed + folder redirection) and is removed after logoff (so a clean user profile at each logon) After a migration from Lync,Exchange to Office365 we have 1 user that is unable to connect not even launch Skype for Business.
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